COVID-19 Update:
For health and safety reasons, we are currently not accepting any returns at this time. Exceptions will be made only if the wrong item was shipped, wrong size, or if the item was faulty. Please email shop@cavalryfootball.club with any questions. We appreciate your understanding.
Cancellations: Your jersey is made-to-order, so we are unable to cancel your order once it has been placed and hits our production facility. Changes to the name, number, or size are not possible, and only blank jerseys are subject to our returns policy.
Blank Jerseys: Items with no name and number customization can be returned within 30 days of delivery at no charge. Returns must be in their original condition, unworn, unused, and with all tags and labels included as per the time of delivery. The customer is responsible for return shipping and associated costs. Your returned item will be inspected before a refund is processed at our discretion. Refunds can take up to 10 business days to show on your original payment method. We will email you confirmation once your refund has been processed.
Customized Jerseys: Items featuring a player name and number, are FINAL SALE and are non-refundable and not subject to exchange. Please be sure of the item and size you are purchasing before placing your order, as we custom build the item to your specifications. The item CANNOT BE RETURNED once it goes into production.
Personalized Jerseys: Items featuring your own name and number, are FINAL SALE and are non-refundable and not subject to exchange. Please be sure of the item and size you are purchasing before placing your order, as we custom build the item to your specifications and it CANNOT BE RETURNED once it goes into production.
Customized and personalized products are made-to-order, and cannot be returned once placed.
Please contact us before you send the product:
Send the product with its original packing to:
Cavalry Football Club Shop,
c/o Spruce Meadows,
18011 Spruce Meadows Way SW,
Calgary, AB T2X 4B7
t. 403.974.4567
Shipping Charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from cavalryfcshop.com.
Damaged Items
If you received a damaged product, please notify us immediately for assistance.
Sale Items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone number: 1-403-974-4567
By email: shop@cavalryfootball.club
